Shipping policy

All Delivery times are approximated.

All items will be shipped via USPS

Offered Shipping in the United States and Canada 

Service Delivery Time Cost USA

Ground Shipping 3-7 business days

2 Day Expedited Shipping 2 business days

Overnight Shipping 1 business day

* Please note that for overnight orders to be shipped out same day, you must place your order by 11am PST. If your order was placed after 11am PST, it will be shipped out the following business day using overnight shipping. Orders placed on Saturday or Sunday will be shipped on Monday.

 

Please allow 24 hours for processing orders and to receive tracking number/Confirmation of order shipment.

Please make sure all your shipping information is correct before finalizing your order. We are not liable for any lost packages due to wrong shipping information entered at checkout.

If you choose to reject/refuse delivery due there will be a $25 return fee deducted from your refund to cover return shipping due to your refusal. This is non-negotiable.

 

LOST OR STOLEN PACKAGES 

 

We know carrier issues and delays can happen. We find that some carriers may scan a package as “Delivered” when it is still out for delivery and will sometimes physically deliver the parcel within the next four business days.

After 4 business days, if your order is showing as "Delivered” by the carrier, and you have still not located your package, and you have checked the area surrounding your delivery address please contact Customer Service for assistance.

Please note, FAJAS KATALEYA is not liable for missing packages marked delivered. If you believe this was mis-delivered, we recommend filing a claim with the carrier directly. At this time, we're not currently set up for reshipment orders or exchanges and require that a new order is placed with the returned funds.

If the carrier’s tracking link for your order is not showing activity or movement for more than 5 business days, please contact Customer Service to investigate.